Refund and Return Policy — Kitchen Quick

At Kitchen Quick, customer satisfaction is important to us. We want you to shop with confidence and enjoy your kitchen essentials. This Refund and Return Policy explains how to request a return, replacement, or refund if something goes wrong with your order.

1. Return Window

You may request a return within 6 days of receiving your order, subject to the eligibility conditions below.

To start a return, contact our customer support team within this period and provide your order details.

This policy does not limit any mandatory return, refund, warranty, or consumer rights provided by applicable law.

2. Eligibility for Returns

To qualify for a return, an item should generally meet the following conditions:

• It is unused and in its original condition.

• It includes the original packaging, accessories, and any items supplied with the product.

• You provide proof of purchase, such as an order number or receipt.

• You contact us within the applicable return window.

For hygiene, safety, and quality reasons, certain products may be ineligible for return once opened or used, where permitted by law. This restriction does not apply where a return or remedy is required for a defective, damaged, incorrect, or otherwise non-conforming product.

3. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If you receive a damaged, defective, incorrect, or incomplete item, contact us as soon as possible.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs or a short video showing the issue, where practical.

After reviewing your request, we will explain the available resolution. Depending on the circumstances and applicable law, this may include a replacement, repair, refund, or another appropriate remedy.

We will not require photographs or videos where doing so would unlawfully prevent you from exercising your consumer rights.

4. How to Request a Return

Follow these steps to request a return:

Step 1: Contact Kitchen Quick using the customer service details below.

Step 2: Provide your order number and the reason for the return.

Step 3: Wait for our instructions and return authorization, where required.

Step 4: Pack the item securely with the applicable accessories and packaging, and send it using the agreed return method.

Please do not send products to an address that has not been confirmed by our team.

5. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

• Damaged, defective, or incorrect item: Kitchen Quick will arrange or cover reasonable return shipping costs where required by applicable law or our approved resolution.

• Change of mind: The customer may be responsible for return shipping costs, where permitted by law and disclosed before the return.

• Other circumstances: We will communicate any applicable shipping arrangements before the return is sent.

Original shipping fees and any additional charges will be handled in accordance with our published policies and applicable law.

6. Refunds

Once an eligible return is received or otherwise assessed, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method where possible, or another mutually agreed method where appropriate.

Refund processing times depend on the payment provider, bank, or financial institution. We will initiate approved refunds within the timeframe required by applicable law.

For Cash on Delivery orders, we may request your bank account or other necessary payment details to arrange an approved refund. Please share such information only through our official customer support channel.

7. Exchanges and Replacements

If your item arrives damaged, defective, or incorrect, you may request a replacement where available and appropriate.

Replacement availability depends on stock and the nature of the issue. If a replacement is unavailable, we will discuss another appropriate remedy, including a refund where required or applicable.

Any exchange for a change of preference is subject to product availability and our return eligibility requirements.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation.

Once an order has been dispatched, cancellation may no longer be possible, and the request may need to be handled under our return policy and applicable law.

If a canceled order has already been paid for, any eligible refund will be processed in accordance with our refund procedures and legal obligations.

9. Non-Returnable Items

Where permitted by law, certain items may not be eligible for change-of-mind returns, including:

• Products specifically identified as non-returnable before purchase.

• Items damaged through misuse, neglect, or unauthorized modification.

• Products returned without required accessories or components, where the missing items affect return eligibility.

These exclusions do not remove any rights you may have concerning defective, damaged, misdescribed, or incorrectly supplied goods under applicable law.

10. Failed Deliveries and Refused Orders

If an order cannot be delivered because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, the parcel may be returned to us by the courier.

If you no longer want the order, contact our support team. Any refund, return shipping costs, or reshipping charges will be assessed under the applicable circumstances, our published policies, and consumer protection laws.

11. Contact Us

For return, exchange, or refund requests, please contact Kitchen Quick:

Store name: Kitchen Quick
Email: ahmad34882@gmail.com
Phone/WhatsApp: 03488222551
Business address: pindi bhauddin, mandi bhauddin 

Please include your order number in all return and refund inquiries so we can assist you efficiently.

Thank you for shopping with Kitchen Quick. We appreciate your trust and will do our best to resolve eligible product concerns fairly and promptly.